Legal

Terms of Service

These terms describe the basic rules for hosting, managed support, billing, and customer responsibilities.

Effective June 12, 2026

Service Scope

Virtual Hosting Services provides shared hosting, managed VPS service, website support, and related services as described on the public site or in a written agreement.
Minor website updates included with hosting are provided on a reasonable-use basis and generally cover small changes that can be completed in about 30 minutes or less.
Large redesigns, custom development, emergency cleanup, complex migrations, and non-routine work may require a separate quote or written approval.

Customers are billed for the package and add-ons selected at checkout.
The selected plan is billed immediately when the customer continues to Stripe Checkout and completes payment.
Recurring hosting, VPS, and add-on services renew automatically through Stripe unless cancelled according to these terms.
To cancel a recurring service, email Virtual Hosting Services before the next renewal date. Cancellation stops future renewals; the current paid term continues until it ends and is not automatically refunded unless a separate refund is agreed.
There is no overage billing policy at launch. Future products, manual services, domain registrations, or non-subscription charges require a future order or separate approval before billing.
Domain registrations are processed manually and are subject to availability, registrar rules, and final price confirmation.

Customers are responsible for providing accurate contact, billing, domain, and onboarding information.
Customers must maintain rights to any content, images, software, domain names, trademarks, or data they ask Virtual Hosting Services to host or modify.
Customers must keep application logins, CMS accounts, and third-party service credentials secure and provide access only through reasonable onboarding channels.

Support is provided by email. Urgent issues may be escalated through monitoring systems when available.
Virtual Hosting Services may refuse or quote separately for requests that are abusive, excessive, risky, unlawful, or outside normal hosting support scope.
Website migration assistance may require customer-provided access to the current host, registrar, CMS, DNS provider, or email system.

Virtual Hosting Services will use commercially reasonable efforts to keep services available, but no hosting service can guarantee uninterrupted service.
Backups, restores, and retention periods are subject to the package, platform, and technical availability. Customers should keep their own independent backups of critical data.
Scheduled maintenance, emergency security work, upstream provider issues, DNS propagation, registrar issues, and force majeure events may affect availability.

Services may be suspended for non-payment, security risk, abuse, illegal content, policy violations, or activity that threatens platform stability.
Cancelled services may be removed after a reasonable retention period. Customers should request exports before cancellation whenever possible.
Refunds, if any, are handled case by case unless a separate written refund policy applies.

Services are provided as-is to the maximum extent allowed by law.
Except as expressly stated in these terms, Virtual Hosting Services disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Virtual Hosting Services is not liable for indirect, incidental, special, consequential, or punitive damages, including lost revenue, lost data, or business interruption.
Total liability for a claim is limited to the amount paid by the customer for the affected service during the three months before the event giving rise to the claim.

Customers agree to defend, indemnify, and hold harmless Virtual Hosting Services and its operators from claims, damages, losses, and reasonable expenses arising out of content they host, services they resell, their use of the service, or their violation of these terms or applicable law.
This includes claims related to copyright, trademark, privacy, defamation, or other third-party rights connected to customer content or activity.

Virtual Hosting Services may update these terms to reflect changes in services, technology, or legal requirements.
Material changes will be posted on this page with an updated effective date. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

These terms are governed by the laws of the State of Hawaii, United States, without regard to its conflict-of-law rules.
Disputes arising from these terms or the service will be handled in the state or federal courts located in Honolulu, Hawaii, unless the parties agree otherwise in writing.

If any provision of these terms is found unenforceable, the remaining provisions remain in full effect.
These terms, together with the Acceptable Use Policy and any written order or agreement, form the entire agreement between the customer and Virtual Hosting Services.
Customers may not assign these terms without consent. Virtual Hosting Services may assign them as part of a merger, acquisition, or other business transfer.
Failure to enforce any provision is not a waiver of the right to enforce it later.